Network Administrator

United States expand job description ↓



We are on a mission to transform the accounting industry by providing the best, most advanced cloud technology solutions and service. Our company has grown in recognition over 15 years, often receiving many industry awards, and with that has come massive growth. We need smart, hard-working, caring, ambitious talent to keep up with our growth and to figure out better ways to solve new technical challenges.


You will work on a team to provide excellent technical support of our cloud products and services. Your goal is to build a strong reputation among our clients of effective troubleshooting and exceptional customer service. Your focus will be divided into four main areas: escalation point for the service team, application installs, application updates, and network team.

Most of the support you provide is done remotely through chat, email, phone, and remoting in. The problems you will solve will look different daily. On a typical day, you will solve one to two client requests. Specifically, you will:

  • Function as Primary Support Engineer for Managed service clients and act as an escalation point for cloud tickets
  • Ensure a positive client experience and high client satisfaction
  • Provide advanced technical support to Xcentric’s cloud servers, applications, and managed workstations
  • Maintain an in-depth knowledge and understanding of Xcentric technologies, hosted applications, and services
  • Assist in developing documentation, knowledgebase and best practice guides
  • Complete special projects and tasks assigned by management
  • Provide feedback to the Project Manager for any process during the onboarding that needs improvement
  • Provide assistance to the project team by completing assigned tasks and supporting onsite resources
  • Communicate highly technical information to both technical and non-technical users



  • You love technology and helping others use it
  • You are amazing at troubleshooting problems
  • You are a jack-of-all-trades and a master of a few
  • You can wear many hats and quickly shift gears from one kind of problem to the next
  • You can easily communicate tech to non-technical people with a soft touch
  • You have experience in customer service and can stay calm and collected under pressure
  • You are self-driven and absolutely love to learn
  • You are talented at managing expectations and your time
  • You love collaborating across teams and are personable, helpful, and incredibly detailed
  • You have a degree in IT, certifications, and/or experience in technical support
  • You have competency in various technologies such as Citrix, Microsoft, Active Directory, Network Monitoring systems, Group Policy Management, etc
  • You are an experienced Network Administrator


  • Competitive Salary
  • Comprehensive medical, vision, and dental healthcare coverage
  • Flexibility to work from home
  • Progressive personal time-off policy
  • 11 paid holidays annually
  • Paid volunteer week – Pick your favorite place to serve and give back
  • 401k Plan
  • Basic life insurance at no cost to you
  • Casual dress code
  • Office ping pong and shuffleboard tables
  • Fun company events
  • Office snacks
  • Normal office hours


  • 4.8 rating on Glassdoor. Our employees rave about our amazing culture
  • Fast growth. We have been growing by 30% for the last three years
  • Plenty of opportunities for advancement. We are growing quickly and we need everyone that joins our team to advance with us
  • Our leadership values prioritizing family, and models the way
  • We are an industry leader and a recipient of many rewards
  • Autonomy. We give a lot of freedom to our employees to lead themselves
  • Your coworkers will quickly become close friends
  • We genuinely care about our employees and the clients we serve


We are a fun, energetic company founded by two brothers, Trey and Christian James. From the beginning, Trey and Christian set out to build a company that others would love to work for. Over 15 years they have fostered a life-giving company culture that values family, fun, hard work, and growth.

In addition to our amazing culture, we are really good at what we do and proud to say we hold many awards including being ranked on INC 5000 nine years in a row, ranked number 4 on Channel E2E Top 100 Vertical Market MSPs, ranked in the Top 100 Cloud Services Providers (CSPs), and many more! Visit for the rest of the story.

Do you have a LinkedIn account? Import your resume and save time!

Personal information
Your Profile
Application Details
Do you live near either Atlanta, GA or Bozeman, MT?
Are you 18 or older?
Have you ever been convicted of a felony?
I certify that I am a U.S. citizen, permanent resident, or a foreign national with authorization to work in the United States.
Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?